The current state of shipping & returns:
Returns totaled $743B in 2023; reach 14.5% of sales
Online sales have a higher return rate, with 17.6% or $247 billion of merchandise purchased online returned
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about 81% of merchants are now charging their customers a fee for at least some form of returns.
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Free shipping is more important to shoppers than same-day delivery
Three-fourths of U.S. online consumers said free shipping is among the most important criteria they consider when deciding where to shop online