Consumers have different preferences. It’s ultimately about removing friction in the experience, but what removing friction looks like is very different depending on who that customer is.
Reducing friction usually revolves around being faster or cheaper (both of which get easier with scale).
But there are more options, like:
- Simpler
- Longer lasting
- Stronger
- Easier
- More focused
- Deeper integration
- More flexible
Reduce your customers’ friction, not generic friction.
via the Behind the Numbers podcast