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Oct 26, 2024 ∞
Small improvements in our systems translate into large improvements to the customer experience.
Rohan Rajiv https://alearningaday.blog/2021/12/19/ease-of-removing-a-charge/

Everything is customer service.

Because marketing is more than advertising, it's pretty much everything. But it's also not that serious. And curiosity is the most important ingredient.

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