As for the promisor…it’s exciting to make the promise. You get to look cool and powerful and helpful. But then when no one is looking and there’s no excitement and maybe you don’t feel like it, you have to fulfill the promise. And it’s important to remember that while you don’t feel like fulfilling the promise, the promisee is somewhere excited that you are going to come through.

Marketing is a pyramid of promises.

Higher promise delivery rate = better reputation = more successful efforts