In R.I.P. Social Media Managers I wrote:

Organic social media for brands is dead. And it has been for a while.

I’m not the only one saying this. A Digiday survey found:

This shift in investment in Facebook and Instagram, along with the decrease in usage and posting frequency on the platforms, is a strong indicator that, overall, agencies are seeing a lack of return on investment when it comes to Meta.

But some might be taking it too far, leaving opportunity for the rest:

Digiday’s surveys also found that far fewer agencies are buying ads on Meta’s platforms this year than last year.


This is my kind of lateral thinking:

Disproving

Based on the idea that the majority is always wrong (as suggested by Henrik Ibsen and by John Kenneth Galbraith), take anything that is obvious and generally accepted as “goes without saying”, question it, take an opposite view, and try to convincingly disprove it.


Podcasts are coming to TV.

This is partly Amazon connecting the dots between existing parts to get more mileage out of content and channels and add more ad slots to the mix.

Partly due to the rise of video in podcasting. (Thanks YouTube!)

And maybe partly due to the Smartless show on (HBO) Max (which might have been embarrassing for Amazon since it’s a Wondery show).


Community & Curiosity: Pod Notes

The Philosophy of Community™ (~7:10):

Can you bring groups together and create a sense of belonging and then you inherit the credibility of bringing that group together and having that sense of belonging.
And that can happen lots of different places in your marketing journey. There could be customer communities. There could be non-customer communities. It could be you infiltrating communities that already exist.
But it's almost more of a philosophical approach to marketing than a program.
If you decide to join a community, how you join as a brand—and whether or not you should join as a brand or whether you leverage folks at your company—is a make or break situation.

I'm ending here mostly so I don't end up transcribing half the episode, it's worth a listen. They go from here into influencers and marketing as a connective tissue for your organization (~9:10).

But that first part, about bringing groups together, that's sports teams.

That's this:

Who Owns The Brand?
A brand without customers is not long for this world, so who holds the true power?

Next, curiosity! (~14:45)

When all of these buying behaviors and channels and things switch underneath us, the curiosity that I have is what things are remaining as consistent human behaviors—of how we buy things and take chances and how we spread recommendations amongst each other and all of those traditional things that humans have always done—what piece of this remains versus what piece of this gets thrown out in the trash?

That's well-placed curiosity. And we're all about that sort of thing here.


According to Sprout Social:

Nearly three-quarters (74%) of consumers say they’re likely to reach out to a brand on social over the holidays

This is why I wrote:

The true social media use case for brands now is customer service. These are the channels customers want to talk to you via. Your customer support/service/success team should have access to answer comments and messages.


McDonald’s “I’m Lovin’ It” jingle has been getting lodged in brains for 20 years.

Why is it so successful?

After reading the names of the prior jingles, I had the same thought shared by Garrett Crosby later in the post:

shifting from “you” and “we” language in prior jingles to first-person in “I’m Lovin’ It” may have helped its longevity.

Your marketing shouldn’t be about you. You’re a platform for your fans.


Speaking of TV ads:

‘Pause Ads’ Creep Onto Hulu, Peacock and Max as Streamers Seek New Revenue

This is a placement type that opens up TV ads to a wider crop of businesses, namely those that can’t (or don’t want to) produce “TV-quality” video spots. And monetizes “dead space” in a way that should minimally impact the viewing experience.


According to Martech:

Shoppable ads are beginning to make an impact on smart TV audiences, with 55% in a new survey sample recalling seeing shoppable ads and 50% admitting to interacting with them.

The shift to streaming has made this ad type more widely experienced and it’s been around long enough that the novelty has worn off. I think that’s the point when new ad types start to gain performance traction (or don’t).

I would guess the TikTok QR code Super Bowl commercial was the tipping point for the viability or interactive TV ads.


Goblins of GA4: Data Lag

Despite solid realtime reporting, it can take up to 24 (and maybe even 48) hours for data to fully populate the reports throughout GA4.   

A line graph showing relatively consistent data before dropping to 0 at the end.
Yes, I know this goes through today, but I'm adding it for effect.

I haven’t found a reliable way around this (other than paying for 360), so this is just a PSA. Processing time is inconsistent too, especially when Google services are unstable (like they are now). 

This table is from Google's official data freshness documentation:

Interval Typical processing time Properties Data limits per property Query coverage
Realtime Less than 1 minute 360, Standard None Limited to a few dimensions and metrics
360 intraday About 1 hour 360 Premium Normal and Premium Large as defined here All reports and API queries, except these
Standard intraday 4-8 hours Standard Standard Normal All reports and API queries, except these
Daily 12 hours 360, Standard Standard, Premium Normal All reports and API queries
Daily 18 hours 360, Standard Premium Large All reports and API queries
Daily 24+ hours 360, Standard Premium XLarge All reports and API queries

Be wary of yesterday’s numbers in your reporting. If something seems off, you’ll need to wait a day or exclude the prior day and do trend analysis to see if anything jumps out.   

For immediate peace of mind, use realtime reporting or Tag Assistant to do a quick check, making sure things look to be firing as they should. 🔧


Henry Ford’s “any color as long as it’s black” choice may have been too minimalist, but more, more, more isn’t always better.

Studies have found that there is a choice cliff where sales drop when too much choice is present.

Too many choices can lead to procrastination, dissatisfaction, and suboptimal decisions.

Reducing the number of choices you offer can also decrease your costs.