Do that which doesn’t scale.
Not: what’s your edge.
But instead: what do you do that no reasonable person would choose to do?
via Matt Webb
If you’re Coca-Cola, people aren’t looking for New Coke.
If you’re Jones Soda, people aren’t looking for a Coke clone.
Ohio State is a story when it doesn’t win, not when it lives up to all the advanced billing. The Buckeyes chug along, replacing bastions of NFL talent with a fresh cast, year after year.
Indiana is still a story because we couldn’t have seen this coming. Indiana is a surprise. Indiana is new.
It’s important to remember what your customers want from you.
Attention can be a trap. Especially if people want comfort and familiarity.
via ESPN
Turn the bottleneck into a moment of delight.
If your product must do something then don’t be shy about it. Make a feature out of it. Make the constraint the point of it all.
Friction cannot be dropped to 0.
Instantaneous everything is impossible (for now?).
Instead of trying to hide, downplay, or ignore negatives in your product. How can you add a layer of fun or weird or reflection or absurdity to both acknowledge the friction moment and transform it into something the customer remembers for a positive reason?
via Matt Webb
