YouTube is the most universally popular platform out there.

Everybody watches YouTube. All the different age groups have big numbers.

YouTube is the closest thing to a mass media platform we have these days.

via Behind the Numbers podcast


Hospitality: Would you like some cake?

Sales: Can I get some cake? It’s great cake. What kind can I get you?

Customer Service: How was your cake?

Marketing: Here’s your cake.


The pattern for breakthrough marketing:

Pick a side. Make enemies. Build a tribe.

via Bots Gone Wild


What happens to the trailing 9 pricing psychology trick in a world without pennies? (Rounding up is not a long term answer for customer happiness.)

$999 still works
but does $9.99 become $10 or $9.95?

Does the decision become a signal of profitability and pricing power by retailer?


Choosing manual control over algorithmic features (smart bidding, automated audience targeting, etc) in paid platforms is like choosing manually-controlled traffic lights over automated ones.

(Yes, I did sit at a manually-controlled one, because road work, earlier and it was painful.)