What are your expectations of the circus?

We couldn’t get the elephants because we were too busy perfecting our popcorn. 

You have to know what people are coming to your business for. Every business has some attraction. And the thing that the customer is coming to your business for is what you should be focused on. 

We focus on the things we think are important just because every person has their little peculiar priorities. And every business owner either projects those priorities onto their business or has to be disciplined enough to not do that.

What are your customers expectations of you?

Sales and marketing are not just a tax you pay for not having a great product or great service. Great companies do sales and marketing. Sales and marketing are not evil. It’s just a tool, and you can do it well or you can do it icky. 

They’re amplifiers.

On building a brand with personality:

A lot of business is boring. A lot of life can be really boring—especially adulting. Things can get really dull. 

Having a little bit of fun is helpful for everyone. 

Every interaction with a customer is an exchange of trust.

You’re either banking trust or withdrawing from your accrued balance.

“The time has come for policy to adjust,” Fed Chair Jerome H. Powell said Friday, in his most anticipated speech of the year. “The direction of travel is clear.”

Powell did not specify a timeline or forecast how much Fed leaders were preparing to lower rates. But his remarks came as close as possible to teeing up a cut at the Fed’s next policy meeting in mid-September.

So this, then Halloween, then election, then Black Friday.

Could be a wild Q4.

Chick-Fil-A is reportedly cooking up a family-friendly streaming service

I don’t understand this play. Trying to recreate the Disney content-experience flywheel? Long game for an ad network? And why not start with a podcast or a YouTube show? And if you have, is your awareness of a streaming service going to be intrinsically better?

Chick-Fil-A is reportedly shelling out about $400,000 per half-hour of unscripted content; the company is also eyeing scripted and animated projects. 

That’s a lot of chicken.