Trust + Communication

It works for internal teams.
It works for clients.
It works for customers.

**Leave black boxes to the algorithms. **


UMich’s Survey of Consumers tells a slightly different story, February was basically the same as January.

Wallets are still feeling squeezed:

About 46% of consumers spontaneously mentioned high prices eroding their personal finances; readings have exceeded 40% for seven months in a row.

The K-shaped economy continues to capitalize:

wealthier and higher-income consumers feel better insulated from any possible risks to the economy.


Consumer confidence is inching back up (even January’s dip has been revised upward a bit).

People still aren’t feeling great about the present moment, but expectations for the future are getting rosier.

The index is currently sitting at about 2015 levels.

Interestingly:

Consumers’ plans to buy big-ticket items over the next six months rose

The generational split is interesting too (even though generations are garbage)

A line graph shows the Consumer Confidence Index for different generations from October 2020 to December 2021, with each generation represented by a different colored line.

Know your goal.

Know what you’re measuring.

Know how they relate.


Fandom is format-agnostic.

Format is the mechanism, not the message.

If they’re fans of the format, they’re not fans of you.

Find your message.
Find the others.

via Sounds Profitable