🚨 Meta Is Broken

For the second time in just over a month, Meta’s apps, including WhatsApp, and to some extent, Messenger and Instagram, faced outages and intermittent issues.

Meta’s status page detailed disruptions to key business services, including its Ads Manager, Messenger Platform, WhatsApp Business API and others.

via TechCrunch

&

There has been a lot of talk on Twitter/X about Meta Ads being “broken”. This has happened before, but it’s never lasted longer than a few weeks. This time, many brands have seen soft performance for all of Q1.

there is no obvious cause/effect relationship between poor performance and a specific code push or platform outage on Meta’s side.

only some brands are seeing poor performance.

via No Best Practices (a must read for Meta advertisers)

Something is fundamentally broken at Meta (more than usual). Which means it’s a time to experiment freely, on and off the platform.

Anyone trying to garner attention these days is essentially a media entity. This means owned media channels are important (and I think will only become more important over the next few years).

One way to grow this capability is to Acquire media assets to grow your brand.

The marketing function of a company today demands the same or more of a media company.

Editorial blogs, professional-grade podcasts, YouTube channels, curated newsletters, pop culture social media.

Marketing today demands brand.

Build your brand on assets you control, distribute it via channels you don’t.

The AI search engine Perplexity is going to start testing ads

Related questions, which include links to sources, account for 40% of Perplexity’s queries. So Perplexity plans to add relevant, related brand-sponsored questions along with organic questions.

Since ads in AI engines hasn’t been cracked yet, it’ll be interesting to see how these fare. 🔮?

Plus it gives me an excuse to share this quote from the founder:

Ads are not evil. When ads are done right it’s amazing, and generative AI is going to help us build even better targeting.

Make better ads.

via Search Engine Land

A Brand is Empty, then Full

A new brand is an empty vessel.

The meaning doesn’t come from the name or the logo, but from what you fill it up with.

Your drive. Your reason for existing. Your core belief. Your brand experience.

“Just Do It” means more than the strict definition those words when Nike is attached. Red Bull doesn’t literally give you wings. Buying an Apple doesn’t magically make you Think Different.

When we bring a brand to the world, it’s rare indeed that people are okay with it having nothing inside. The wrapper matters, but so does the experience within.

-Seth Godin

Your brand may be hollow when it lives only as a final design file, but it better not be when you launch. Just make sure to leave room for what your fans want to fill it with too.

Looking forward to playing with this new reporting feature from Meta (because I’m a data nerd).

With the Engaged Customers Audience Segment, you can define your engaged customers using custom audiences, which provides reporting breakdowns specifically for this audience.

Meta now offers a new segment to analyze results in Ads Manager. Just go to the Breakdown menu and choose “Demographics by Audience Segments.” From there, you’ll see separate rows for New Customers, Existing Customers, and Engaged Customers

Cracking open the lid of the black box ever so slightly.

I’m a believer in the AI/algorithm-driven targeting but learning more about what audiences it finds success with can be helpful to fold back into other efforts.

via Search Engine Land

The premise is that creators make content for a brand, but instead of living solely on social media channels, that content lives in 15- and 30-second spots on ad-supported streaming platforms.

Interesting concept. Creators scale up their reach, brands scale down their production.

Creators and AI (and their ethos) will increasingly become studios.

Ad meets word of mouth meets social proof meets celebrity endorsement.

And social media eats the world.

via Digiday

Social media is a major gatekeeper at this point—the other one is search—so if you’re building a strategy that would be reliant on social media, I would just ask that publisher “why?” given the fact that the rules of engagement can change on you immediately.

Don’t confuse channels of amplification and distribution for your foundation and infrastructure.

via The Daily podcast from eMarketer

Finished reading: The Wager by David Grann 📚

via the Future Forecast podcast:

Nowstalgia: hyperfast way of looking at nostalgia of things that didn’t happen decades ago but years or even months.

The nostalgia cycle is spinning so fast that the look back period is shortening to hypermodern history.

Or; the half life of attention (but not attention spans) is so short that the idea generation period has to compress to a point where sequels and building off the previous effort is the only viable option. It is impossible to both stay relevant and create from a blank slate each time.

Friday Bits & Bytes | 032924

Why Marketers need to embrace the funny when it comes to podcasting

While there’s no sure-fire formula to being funny, brands that lean into comedic ads find the effort has a good success rate.

A funny ad is a sticky ad

Marketing (and business) doesn’t have to be that serious, have some fun. It may even make your work better.

If only there were a “holiday” coming up that would let you safely try humor for your brand…

How consumers find new brands and products on social media, marketplaces, and brick-and-mortar retail in 5 charts

Here are 2:

Ways in Which US Internet Users Are Informed About a Product or Service, by Age, Nov 2023 (% of respondents) Channels Where US Internet Users Start Their Online Shopping Journeys, 2022 & 2023 (% of respondents)

Over two-thirds (67%) of US 16-to 24-year-olds say they’ve learned about a product or service through a social media video that organically entered their feed

But

Social media is just one part of the discovery mix. Online marketplaces or search engines are the top places where US consumers start their shopping journey

Outside of impulse purchases, discovery and shopping are two different phases.

Are Lookalikes Still Relevant?

I get that lookalikes are technically a bit more specific, in theory. You could find people similar to your paying customers, for example. I wonder if advertisers simply don’t trust the newer options as much as the tried and true lookalikes.

I’m just not convinced that lookalikes are any better than these other methods. I’ve mostly abandoned them completely as a result.

I am now very interested in this question. Mostly because I’m interested in what’s working on Meta.

And because I just made a bunch of lookalikes earlier today for an upcoming campaign. Wonder if that was time wasted…

Attention Spans or Filter Quality?

Are our attention spans really getting shorter?

I hear this said a lot.

But I also know people who listen to multi-hour podcasts, read books, binge series, run/bike really long distances, write books, build apps…

Yes, some of those aren’t really the things people are talking about when they say we’re basically goldfish with thumbs. But they’re not irrelevant.

Maybe the explosion of content and choices coupled with the rapid increase in quality and professionalization of many content creators mean our bar for “bad content” is really low.

Maybe instead of having shorter attention spans we have stricter quality filters.

Wednesday Bits & Bytes | 032724

Ad Market Expands 10.4% In February

bar chart showing year-over-year ad market growth since Feb 23. A growth trend starts in Sept 23 ending in Feb 24 doubling the growth of Jan.

The U.S. ad market expanded at its greatest rate in nearly two years in February – increasing 10.4% over February 2023

February also was the 11th consecutive month to post growth, providing a further indication that the U.S. ad economy is well out of recession.

This should mean good news for the economy as a whole too.

It also explains those CPM and CPC increases I’ve been noticing.

YouTube Warns Channels Against Deleting Videos

Well that’s an interesting tidbit. & is this a “normal” algorithm thing? Or; does it map across platforms?

How consumers find new brands and products on social media, marketplaces, and brick-and-mortar retail in 5 charts

Instead of putting all 5 charts here, just click the link.

Tuesday Bits & Bytes | 032624

Exploding Topics: Anti-Detect Browser

Anti-detect browsers are web browsers designed to minimize the digital footprint of their users.

These browsers use a combination of techniques (changing user agent strings, modifying the browser’s fingerprint, using a VPN, etc.) to hide or modify a user’s device and browser characteristics.

They may also block or modify JavaScript, cookies, and browser plugins that can be used to track a user’s online behavior.

9 out of 10 Americans consider online privacy an important issue.

searches for “data privacy tools” have grown by 67% over the past two years.

The cookiepocalypse was just the start.

Spotify adds video learning courses in latest experiment

“One of the most interesting things and trends that we started noticing was more and more people were starting to come to Spotify with some intent of learning,” Jitani says. “And we thought, how can we take this core insight and build something on top of it?”

it can more directly target potential customers based on their existing listening habits. “It becomes much, much easier for us to find the right people for this course and just provide a much more efficient kind of distribution,” Jitani says.

With the experiment, Spotify is offering courses via a freemium model, similar to the one it used when it first launched audiobooks.

Many lessons wrapped up in this:

  • Spotify is serious, which means now is the time to start experimenting with its ad platform (if you haven’t already)
  • Distribution matters
  • Context is the new targeting paradigm
  • Everything is a video platform now
  • Entertainment isn’t the only content angle out there, people want to learn (otherwise, why else are you reading this right now?)

LinkedIn introduces Dynamic UTMs to optimize your web traffic through LinkedIn ads

Marketers – only one time per campaign – will add a dynamic UTM parameter to their campaign and then we’ll automatically pull in the account, campaign and/or creative name into the destination URL so it can be picked up by analytics tools, allowing marketers to more easily analyze results.

And there was much rejoicing!

Eddie Bauer changed its logo because Gen Z doesn’t read cursive

After nearly 60 years of its distinctive cursive script, the outdoor retailer is ditching the script for blocky text and a goose.

I’m torn on this one because I saw the old EB logo a lot growing up, but the new one should work way better for a lot of materials and uses. But it’s also just another chunky sans serif wordmark now.

As we start to lose more and more of the old brand aesthetics, we may also lose a lot of character (which also means there is a growing void you can launch yourself into if you’re willing to zig when others zag).

Canva acquires Affinity to fill the Adobe-sized holes in its design suite

Web-based design platform Canva has acquired the Affinity creative software suite, positioning itself as a challenger to Adobe’s grip over the digital design industry. Canva announced the deal on Tuesday, which gives the company ownership over Affinity Designer, Photo, and Publisher — three popular creative applications for Windows, Mac, and iPad that provide similar features to Adobe’s Illustrator, Photoshop, and InDesign software, respectively.

Between this and the Figma deal getting blocked, Adobe better get its game face on.

Creative is the biggest lever you have left for targeting. Canva makes it easy. This deal may make it more legit with the design crowd.

Sunday Bits & Bytes | 032424

Welcome to Agency Adventure!

Agency Adventure is a custom, desktop video game created by Snapchat to help educate our Agency partners on the value Snapchat provides and how they can level up results for their clients and reach their audience.

Guiding question: what if you made it fun?

Convincing failure

The idea is that there are two types of failure: abject failure and convincing failure.

if you execute to a high standard, one where it’d be “unlikely that another team, even with more time and effort, could succeed”, that’s a convincing failure. Under this scenario, perfect execution of the plan lets you know that you got your strategy wrong, and you can learn something meaningful for the next iteration, project, or venture.

Failing is fine, as long as it’s done convincingly.

Consumer Brands and Essential Inputs

Collaborative Fund’s Consumer Stack Investment categories (as I interpret them):

These essential inputs become the backbone for many consumer plays.

  • Deconstrucring the food supply chain to increase sustainability and improve health outcomes (e.g. “cultivating fat as an ingredient”)
  • Breakthrough tech that decarbonizes products and processes (e.g. turning CO2 into textiles)
  • Breakthrough tech that makes supply chains more flexible (e.g. perishable goods not requiring a full truck load to ship)

Back the inputs, pave the way for the future.

The one AI-related existential risk I’m worried about

TL;DR: humans

Large Grocers Took Advantage of Pandemic Supply Chain Disruptions, F.T.C. Finds

A report found that large firms pressured suppliers to favor them over competitors. It also concluded that some retailers “seem to have used rising costs as an opportunity to further hike prices.”

So about those greedflation concerns…

Saturday Bits & Bytes | 032324

Marilynne Robinson on Biblical Interpretation, Calvinist Thought, and Religion in America (Ep. 207)

On the continuing denigration of John Calvin:

The cure, of course, is to read Calvin, which no one does, and the reason no one does is because they think they know what they’ll find. It’s very self-perpetuating from that point of view when a negative reputation is established.

Once you get a reputation it is hard to shake. And you’re rarely in control of the reputation you get.

This is especially true if you’re challenging the status quo.

5 charts on how third-party cookie deprecation will change ad buys

eMarketer chart showing the Average Budget Allocation Across Data Types for Targeting in 2024 According to US Advertisers, Nov 2023 (% of budget) with contextual data number one and first-party data number two, combining for 55%.

AI will turbocharge contextual targeting of all kinds.
Demographics are dead (& generations are garbage).

Microsoft Buying Ads On Google Search To Drive More Searches On Bing

When you click on the ad in Google Search, you are taken to the Bing Search results for that query.

I kind of love this strategy.

TikTok’s algorithm has always been a black box. But researchers are finally figuring it out

According to the study’s findings, between 30% and 50% of the first 1,000 videos TikTok users encounter are exploiting their past interests. Recommended videos are driven by a number of factors, most importantly whether the user liked a similar video, as well as who they follow on the platform. Fewer seem to be driven by the percentage of the video a user watched.

different users have very different experiences and/or are sort of treated differently by the algorithm

The algorithm is evolving. The importance of watch time may be diminishing as the pool of data deepens.

The one constant with any of the platform algorithms is that they change.

Spotify Is Launching New Ad Studio Product

Powered by a model which analyzes behavioral signals, Podcast Streams takes campaigns beyond standard targeting to reach engaged audiences who are more likely to listen to podcasts.

Limited to podcasts…for now?

I expect to see more targeting options like this across platforms as AI becomes further ingrained.

Post by @dsqt
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Building a brand is

  • Expensive in the short run
  • Cheap in the long run

Friday Bits & Bytes | 032224

Evolving Google Analytics for more insightful measurement

To make it easier to compare these actions across platforms, we are aligning how conversions are defined across Google Ads and Analytics to give you a consistent view of your Google advertising performance. With that, we are introducing key events in Google Analytics that will replace what currently exists as conversions for behavioral analytics.

Say what? A “conversion” in GA4 was not measured the same as a “conversion” in Google Ads, which is…confusing.

Now (or soon, it’s still rolling out) in GA4, what had been called “conversions” are now “key events”. Conversions will appear in the Advertising reports section and match what is in Google Ads.

From Google:

  • Event = measure specific interactions or occurrences on your website or app
  • Key Event = measure an event that you mark as important to your business
  • Conversion = measure performance of your ad campaigns and optimize bidding

If you want to know more, this video is the best resource on it I’ve seen from Google so far.

How to write a landing page that converts

Purchase Rate = Desire - (Labor + Confusion)

To increase the purchase rate, increase the visitor’s desire to purchase while decreasing their labor (effort) and confusion

translate features into the value they’ll get from using it. And proactively handle any objections they might have.

Provide no-brainer value and make it easy.

Copywriting Friday: What part of France are you from?

To increase conversions, we need to understand and remove the objections that are stopping qualified prospects.

Look for these three types of objections: obvious, embarrassing, and assumed. Then use your best salespeople to help you craft the strongest counter-objections.
Think about your services or processes: Which of them might you combine into a named system that implies the work is being done for your customer?

I’m looking forward to using the “Objection/Counter-Objection” method in a project soon.

Concrete language boosts sales.
from the Nudge newsletter

a visual with a Nike shoe stating that concrete language that can be visualized boosts sales. “Trainers” vs “lime green Nike trainers”. The latter boosting purchase intent 30%.

Specific, tangible language significantly increases customer satisfaction and spending.

Use clear, concrete language.

Easy to understand. Hard to confuse.

February Marks a Turnaround for Existing Home Sales

Sick of waiting for the Federal Reserve to make a move, home buyers and sellers seem to be accepting the market for what it is.

In February, contracts closed on roughly 4.4 million existing homes, an increase of 9.5% from the month prior
The median existing-home sales price elevated to $384,500, the eighth consecutive month of year-over-year price gains. However, the sales prices across all US homes jumped only 0.6% from January to February, which resembles pre-pandemic trends

Changes in the housing market can have far reaching ripples.

On Top Social Media Referral Traffic Sources

YouTube is a sleeping giant—it’s not just a TikTok competitor or a Netflix competitor or a search competitor or a Spotify competitor.

SEO as we know it is about the change dramatically. How do you keyword stuff for an LLM? How do you get discovered via chat but not give away all your content? How many search channels do you optimize for in a post-10 blue links world?

Just remember, don’t go out and try ramping up the top 4 or 6 or 10 right away. Find the channels that match your abilities, align with your brand approach, and are actually a place you want to invest your time.

Being everywhere rarely helps.
Being engaged where your audience is always helps.

see this post on LinkedIn

What We Can Learn from Bad CEO Quotes

The CEOs of Kellogg and Wendy’s recently caused a bit of public outcry.

From the Kellogg end:

We’ve got to reach the consumer where they are, so we’re advertising about cereal for dinner. If you think about the cost of cereal for a family versus what they might otherwise do, that’s going to be much more affordable.

Meanwhile, at Wendy’s:

Beginning as early as 2025, we will begin testing more enhanced features like dynamic pricing and daypart offerings

(That’s fancy talk for surge pricing.)

Shockingly, customers (or at least social media users) didn’t love these statements.

But those customers (and social media users) weren’t the target audiences. These were said for Wall Street—intended to juice stock prices, not excite customer bases.

Just like with supply chains a couple years ago, inflation and interest rates and market prices are hot topics right now. Which means a wider audience for statements like these—wider than the CEOs may be used to.

Contrast these statements with this approach from a CEO used to being in the public eye:

You can be sure this was intended to double as a call to investors about the quality and positioning of Meta’s VR product compared to Apple. Just like how “internal” memos at tech giants are written with the understanding that they’ll be leaked and become very much external memos.

So, uh, why am I quoting CEOs?

These statements (and the ensuing backlash) highlight that words and messaging matter.

People feeling the pinch of the highest food prices in 30 years don’t want to hear a CEO making millions of dollars a year say that people should eat his company’s cereal for dinner because it’s affordable.

Thanks to Uber and similar services employing surge pricing, “surge” or “dynamic” pricing feels negative because it usually means more expensive. I’ll quote Tyler Cowen because he covers everything I would have said:

I predict this will fail. For one thing, “we will have discounts for Tuesdays at 3 p.m.” would have been better marketing. Furthermore, many Wendy’s buyers are not wealthy, and they care a good deal about predictable prices.

(They even botched the walk back.)

Once you say something in public, you can’t guarantee which audience(s) receive it. The larger you become (in notoriety, headcount, etc) the fewer private communication channels you have.

Your content matters. And that content is a combination of words and tone.

Respect your customers. Choose your words. Earn trust & don’t burn it.

Tuesday Marketing Links | 031924

IN AN ERA OF COLLABORATION SATURATION, HOW DO BRANDS STAND OUT?

71% of people agree that the story you tell around a collaboration is just as important as the final product.

Every market is saturated now.

How’s your story?

When influencer overexcitement backfires

Overexcited language (e.g. “LOVE THIS!”) increases engagement for micro-influencers by 38% but reduces it for macro-influencers by 31%.

Generally, we’re suspicious if it looks like someone’s trying to persuade us. When content is informative, rather than promotional, it builds trust and makes us less suspicious that it’s an attempt to persuade us.

People are advertising savvy these days, respect that.

Consumers spend more with digital wallets

Consumers who use digital wallets spend 31% more than non-users across a range of categories

The disparity in wallet use across income brackets suggests that—at least in part—larger digital wallet sales are the product of digital wallet users having more disposable income than non-users.

The more abstracted the transfer of money becomes, the easier it is to spend.

Facebook is reviving one of its earliest features after hiding it for years

Facebook is bringing back the Poke, and, apparently, Gen Z is loving it.

Maybe the biggest trend really is nostalgia for a slightly earlier time.