As technology advanced we became increasingly more like computers—adapting to their way of working, of interfacing.

The promise of AI is that could open up the path to allow us to become more human again.

Monday Marketing Links | 031824

Cookie Deprecation is Coming - Should Advertisers be Worried?

Apple blocked third party cookies for 100% of traffic back in 2020, and most brands see almost half of their traffic from Safari (!!!) So that impact has already been felt for a while now.

as long as you’re using ad platforms platforms (Google, Meta, TikTok, Email/SMS) and aren’t super reliant on display networks, there likely won’t be a major impact.

building out a CDP, beefing up first-party data capture, etc. Those are considered best practices anyway, and will become even more beneficial with all of the privacy changes on the horizon and beyond.

Cookies crumbled a while ago, Chrome phasing out third-party cookies is just the final nail in the crumb filled coffin.

Survey: Retailers should focus on loyalty, brand awareness

The vast majority of retailers believe that their customer experience is at or better than their peers, but new data says otherwise.

The top three strategic outcomes experienced retailers should be focused on, according to IDC and SAP, are improving customer loyalty (59%), improving brand awareness (50%), and empowering employees with the right data and tools (43%) to improve the customer experience.

Everyone thinks they’re above average, but that’s not how average works. And there’s usually room for improvement regardless.

Customer experience is a moat. The better the experience, the bigger the moat.

Big Tech accounts for nearly two-thirds of the US digital ad market

Big Tech (Amazon, Apple, Google, Meta, and Microsoft) will attract nearly two-thirds of US digital ad dollars this year

That’s more than double its share since we began tracking it in 2008.

LinkedIn plans to add gaming to its platform

boost the time people are spending on the platform, the company is breaking into a totally new area: gaming.

tapping into the same wave of puzzle-mania that helped simple games like Wordle find viral success

one idea LinkedIn appears to be experimenting with involves player scores being organised by places of work, with companies getting “ranked” by those scores.

Taking a page out of the old Facebook playbook and reinventing Solitaire for the browser-first workforce.

Money Stuff: Slorg is Sorry He Burnt Slerf

Basically the way crypto works is that a guy named Slorg makes up a token named Slerf, which is distinguished from other tokens by having a cartoon sloth logo. You send $10 million of Solana crypto tokens to Slorg, and he makes a note to himself that he owes you some Slerfs. Then he accidentally flushes that note down the toilet and, due to the irreversible nature of the blockchain, you get no Slerfs and your money is permanently gone, though Slorg is very sorry.

And now we know how crypto works!

mistake was very good for attention, and attention is the true value of any memecoin. So the obvious thing happened and the new tokens that were released shot up around 5,000%.

It's A Metric!: First Time Impression Ratio

Today’s metric is one I just learned about: First Time Impression Ratio (FTIR)

According to Meta, FTIR is:

The percentage of your daily impressions that comes from people seeing your ad set for the first time.

FTIR = Reach / Impressions

The lower your FTIR, the higher your frequency.

This matters because you can’t survive on “moment of conversion” traffic alone. Such a small sliver of any platform’s user base is in-market for your given offer at any one moment that you should run campaigns to gain brand awareness (this is why you need both brand and performance marketing (and yes, smaller budgets can put these considerations on hold)).

Attention is gold.

A member of the Foxwell Digital community uncovered an interesting FTIR trend:

a dramatic decline from approximately 60-70% to 10-25% over the past 6-12 months [as of March 2024].

This drop suggests a saturation point where the same audiences are being reached repeatedly, leading to what can be termed as ‘audience fatigue,’ rather than just ad fatigue.

The root causes identified include a lack of creative differentiation, reduced influencer marketing budgets, and underinvestment in emerging platforms

A metric on its own isn’t very helpful, but First Time Impression Rate + Frequency could be a useful combo in your budget allocation and performance analysis arsenal when auditing your social accounts.

the first time impression ratio formula of reach divided by impressions over a yellow outline emoji eye background

Why I Am Not Using “Notes”

Disguised as a post about a Substack feature is a reminder that:

  • Most new platform features are attempts at moat building
  • You don’t have to use every bell & whistle
  • You can treat social media as a public journal that you repurpose elsewhere later

Are you trying to find a solution for a problem you haven’t created yet?

A hypothesis is useless without a test.

Pick a measuring stick and get going. Iterate over time.

You can’t have a return on investment if all you’ve invested in is planning out how to measure ROI.

Are you trying to find a solution for a problem you haven’t created yet? graphic

via the Louder Than Words podcast

Saturday Marketing Links | 031624

AI Prompt Engineering Is Dead / Long live AI prompt engineering

According to one research team, no human should manually optimize prompts ever again.

There is an alternative to the trial-and-error-style prompt engineering that yielded such inconsistent results: Ask the language model to devise its own optimal prompt.

this automatically generated prompt did better than the best prompt found through trial-and-error. And, the process was much faster

The optimal prompts the algorithm spit out were so bizarre, no human is likely to have ever come up with them.

The centaur approach is usually better than all human or all AI (at least for a while).

Which makes sense since the two types of “brains” function differently. It’s about finding the optimal combination of the two, not one directing the other.

Speaking of…

Of top-notch algorithms and zoned-out humans

A low-grade algorithm and a switched-on human make better decisions together than a top-notch algorithm with a zoned-out human. And when the algorithm is top-notch, a zoned-out human turns out to be what you get.

rather than thinking of the machine as a replacement for the human, the most interesting questions focus on the sometimes-fraught collaboration between the two.

Gold, bitcoin and stocks hit record highs this week. Then came inflation data

investors shrugged off a higher-than-expected 3.2% annual rise in consumer prices and cheered a cooldown in some categories like food prices.

US wholesale inflation rose 1.6% for the 12 months ended in February, its fastest clip in months, due to a spike in energy prices.

Markets expect the central bank to hold rates steady this month and begin cutting in June or July

Consumer prices climbed 3.2% in February as 2% goal remains elusive

The 12-month inflation rate has been stuck between 3% and 4% since June, hovering just above the Federal Reserve’s official 2% target

Finished reading: Head Lopper Vol. 2: Crimson Tower by Andrew Maclean 📚

Friday Marketing Links | 031524

  1. TikTok’s potential U.S. ban stirs marketers, spurs contingency planning

Meta could capture between 22.5% and 27.5% of TikTok’s U.S. ad revenues in the event of a ban.

YouTube stands to gain an additional $1.24 billion to $1.53 billion, with $410 million to $500 million of TikTok’s ad revenues redirected to Google’s display and search businesses

One of the early thought exercises I was given at Blue Ion was: what happens if Meta was shut down tomorrow?

It’s a good question to occasionally ask about any important distribution channels.

  1. Apple Buys Canadian AI Startup as It Races to Add Features

DarwinAI has developed AI technology for visually inspecting components during the manufacturing process and serves customers in a range of industries. But one of its core technologies is making artificial intelligence systems smaller and faster. That work that could be helpful to Apple, which is focused on running AI on devices rather than entirely in the cloud.

Apple was launching Vision Pro while the rest of the Valley Giants were pivoting to AI. But the benefit of a massive bank account is the ability to buy whatever you want.

Apple has also been really secretive about their AI plans, claiming “disclosure of strategic plans and initiatives harmful to our competitive position and would be premature in this developing area.”

Apple is at the forefront of ambient computing, and on-device AI will be a key component. Plus, Apple is the only one of the giants that isn’t really a cloud company and is most definitely a hardware company.

  1. Report Finds No Correlation Between Social Media Engagement and Content Readership

Social media apps are gradually becoming more valued as entertainment sources, while actual interaction shifts to smaller, enclosed chats and communities.

Notice how all the platforms focus on “discovery.”

Across all the articles and topics we analyzed, we found no clear connection between social engagement and actual readers of the news.

Understand vanity metrics vs. brand metrics vs. performance metrics.

  1. Podcast Frenzy Report

podcasting is taking over traditional media consumption time, with respondents reporting 28% of them watch less TV and 24% browse social media less often. Gen Z podcast discovery is a mix of methods. 46% of Gen Z respondents rely on social media recommendations, and 33% of younger Gen Z browse top charts and “best of” podcast lists.

Audio! Audio! Audio!

  1. What We Learned About Creative From Analyzing $3M in Podcast Media by Caroline Culbertson

Findings include midrolls outperforming both pre-rolls and post-rolls for placement. A quiet value-add for host-read contracts is hosts tend to go over their contracted ad length. Right Side Up found the sweet spot for “60 second” host-read ad performance was host-read creatives that landed between one to three minutes.

Podcasts foster parasocial relationships which gives host-read ads some extra oomph in the persuasion department.

  1. The bad ad ecosystem: Here’s what the research says

five types of bad ads, each varying in harm for the marketer: malicious ads, spoofed ads, scam ads, heavy ads and miscategorized ads.

The easiest thing is [ad buys] are cheap. [Bad ad creators] don’t wanna spend a ton of money on it. So they proliferate in places with really low CPMs

marketers should work on making good ads. Ensuring the proper ads for the right environments is key, along with keeping on top of creative

  1. Layoffs could be coming as debt-laden firms navigate the pain of higher rates, economists say

Higher rates spell trouble for US companies with near-term debt maturities.

Rate changes and inflation measures are the important indicators this year.

I like this take on new tech adoption from Douglas Adams.

any new technology is received differently by three different groups of people.

If you’re below the age of 15, it’s just the way things have always been.

If you’re between the ages of 15 and 35, it’s really cool and you might be able to get a job doing it.

If you’re above the age of 35, it’s unholy and against the order of society and will destroy everything.

via a16z

“Audio all the time” is one of my core marketing beliefs for 2024, so I always like more evidence that it’s a good idea.

88% of TikTok users agree that sound is vital to the TikTok experience. And for 73%, sound prompts them to “stop and look” at an ad, while also making them less likely to skip, watch longer on average and feel more positive.

via TikTok

Advertising is the new subscription revenue for platforms and Apple wants a piece.

via Gizmodo

Apple just hired a 14-year ad executive from NBCUniversal, Joseph Cady, to further beef up its growing video advertising team

via 9TO5Mac

Apple is said to be testing an AI-powered ads platform with a select group of partners

A season of ch-ch-changes is coming.

For most of us the key to the great commercial or ad or marketing idea or message lies within something that is already true about what we do. We just need the eyes to see it and the guts to go for it.

-Gabe the Bass Player

Finished reading: The Weirdstone of Brisingamen by Alan Garner 📚

😬

last year, the Association of National Advertisers (ANA) published a two-part report finding that 15% of programmatic, open-web advertising dollars went to MFA websites, totaling about $10 billion in ad spend.

A new report found

H&R Block served more than 2,100 impressions to one user on an MFA site within an hour.

Comcast paid an effective CPM of $2,628 to reach one consumer on an MFA site.

an ad-spend analysis on behalf of a Fortune 500 company and found that in the second half of 2023, it had spent at least $10 million on MFA websites

MFA is made-for-advertising aka junk

via Marketing Brew

Today a client said “it doesn’t matter what we think, let’s try stuff out and see what works.”

Music to my ears.

Defer to data.

The Nudge podcast covered irrational prices, noting they essentially act as a hook cementing your brand in people’s minds (Costco’s $1.50 hot dog, Ryanair’s charging for everything, Supreme’s drop strategy, etc).

The gem is the bit at the end about loyalty programs.

[Pret A Manger] staff have a certain number of items or dollar amount they have to give away every week.

Random rewards.

Slot machine psychology meets unexpected moments of delight meets empowered employees meets positive emotions all around.

An equation for sharing.

A super cost effective marketing campaign.

What the birth of the spreadsheet teaches us about generative AI

There is one very clear parallel between the digital spreadsheet and generative AI: both are computer apps that collapse time. A task that might have taken hours or days can suddenly be completed in seconds

But

When a tool is ubiquitous, and convenient, we kludge our way through without really understanding what the tool is doing or why. And that, as a parallel for generative AI, is alarmingly on the nose.

Not great Bob!

Advertising still largely fails to adequately represent women with intersectional identities, either relying on stereotypes or failing to include them entirely

On the positive side

more women in ads are breaking free from their traditional placements in family and domestic settings, dropping from 66% of portrayals in 2022 to 30% in 2023.

Your customers should see themselves reflected in your brand and its ads.

via Campaign

Are the algorithms starting to turn on generative AI?

Google has updated Search to derank spam including:

  • Scaled content abuse (aka made by AI)
  • Site reputation abuse (junk third-party content on quality sites)
  • Expired domain abuse (grabbing an expired domain and starting a spam farm)

The goal is to:

better understand if webpages are unhelpful, have a poor user experience or feel like they were created for search engines instead of people. This could include sites created primarily to match very specific search queries.

This change actually has teeth too, with plenty of manual actions.

How To Connect To Your Clients' Meta Account

One of the most annoying things we have to deal with on a (fairly) regular basis with Blue Ion clients is getting access to various Meta properties and tools so we can manage their advertising.

This isn’t because of the clients, it’s because of Meta. It’s pretty much always a headache and 3x more clicks than you would think necessary.

Before I outline the process we’ve landed on lately (for now?), a few ground rules we play by:

  • This assumes the client already has a Meta Business Manager setup and they can access it (this can be a big assumption). If one doesn’t exist we’ll help create one for/with them.
  • We believe that these accounts belong to the client and if they choose to move away from us as an agency, they should easily be able to take the accounts with them. We are working on their behalf, they aren’t renting their advertising from us.
  • We set it up so the clients are billed direct by Meta, we don’t charge passthrough markups or CPC fees (see above point).

Now, on to the access!

We’ve found the easiest method is having the client add us to their Business Manager as a partner (official documentation here).

We grab our business ID from the main business settings URL for our agency Business Manager. This is the most reliable way I’ve found to get it in an easy copy-paste format.

We then share that with the client along with the documentation link.

They then access their Business Manager settings, navigate to Partners in the left menu, click the blue “Add” button, and “Give a partner access to your assets.”

The assets that need to be shared may change on a case-by-case basis, but we ask for:

  • Facebook Page
  • Instagram account
  • Ad Account
  • Pixel / Dataset

The ideal is to get manage access for all assets, but we just request the highest level they’re comfortable granting us.

Then we wait for them to appear in our Partners list and assign out asset access as needed.

Voilà! Happy advertising!

& stay curious